Please allow 1-2 working days to process your order.
United Kingdom
DPD Next Day (1-2 Working Days) - £5
Orders over £100 - FREE
EU
International Tracked (3-5 Working Days) - £15
Orders over £150 - FREE
USA
International Tracked (3-6 Working Days) - £20
Orders over £150 - FREE
Japan
DPD Air CLassic (4-6 Working Days) - £20
Orders over £150 - FREE
Rest of the World
DPD Air Classic (5-10 Working Days) - £35
Orders over £200 - FREE
Since the UK has now left the EU our European customers will now be responsible to pay any duty or VAT charges.
You should receive an email with your tracking numbers shortly after dispatch. After your order has dispatched your tracking numbers should update as your item makes its way through the postal service and to your doorstep.
If you paid for a Royal Mail shipping service please enter your tracking number here
If you paid for our express DPD Next day or international services you can opt in for tracking notifications via text message, and use the DPD Website here to track your item.
During the global Covid-19 Crisis we are still shipping as normal and shall update customers if there are any changes to this. However, please do note that in some parts of the world there are delays in local courier times. Please refer to your tracking for more information.
We hope that your jewellery fits, looks and feels as aspected however in the circumstance that you wish to return or exchange your item you may do so using our online returns form found here.
Any items purchased in a SALE is eligible to be returned for STORE CREDIT ONLY.
Please enclose this returns form with your return order including all original packaging, the item new and unused and send it back using a tracked service to our address below.
FEATHER PENDANTS
THE RECORD HALL
UNIT LG01 16 16A BALDWINS GARDENS
HATTON GARDEN
UNITED KINGDOM
Unfortunately we cannot cover any return postage costs and we cannot accept returns after 14 days of the delivered date.
After receiving your returned item we will issue you with your store credit or a refund within 2-3 working days. Please allow a few days for the money to go into your account.
When purchasing jewellery it is essential to make sure that it fits! It is always better to get your ring size measured at a jewellery shop however if that is not possible we have created a guide with some DIY methods to do it from the comfort of your home!
Feather Pendants use US sizing for all of our rings, if you know your UK or EU ring size please refer to the guide below to convert it to your US ring size.
1. Save the image above
2. Print out the image at 100% (turn printer scaling off)
3. Measure the arrow with a ruler and make sure that it is 3.5''
4. Cut the outline out where you see a scissors symbol and wrap it around your finger
5. Read your size using the image above for reference!
| Ring Size USA | 5 | 6 | 7 | 8 | 9 | 10 |
| Ring Size UK | J 1/2 | M | O | Q | R 3/4 | T 1/2 |
| Inner Circumference (mm) | 49.32 | 51.87 | 54.51 | 57.15 | 59.34 | 62.33 |
| Inner Diameter (mm) | 15.7 | 16.51 | 17.35 | 18.19 | 18.89 | 19.84 |
Our bracelet sizes are measured in inches and range between 6"-9" with other sizes available on request. These refer to the circumference in inches around your wrist.
1. wrap a piece of string around your wrist and mark with a pen where the ends meet
2. Using a ruler, measure the distance between the point and start of the string in inches
3. If you are between sizes it is always better to size up
We use the order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services.
YOUR RIGHTS
If you are a European resident you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right please contact us through [email protected]
If you have any questions do not hesitate to email our customer service below.
Order information - [email protected]
Press inquiries - [email protected]
General inquiries - [email protected]
