Help Center

Orders are shipped Monday to Friday excluding Bank Holidays. Please allow 1-2 business days to process your order. This may take a little longer for certain releases, major holidays and sale periods.

Free UK Shipping on all orders

Free international shipping on orders over £150

United Kingdom 

Free Royal Mail First Class 

Free DPD Next Day will take 1-2 working days on all orders

Europe 

Royal Mail International Tracked and Signed will take 5-7 working days 

DPD Air Classic will take 5 working days

USA / JAPAN

Royal Mail International Tracked and Signed will take 7-10 working days

DPD Air Classic will take 5 working days

OTHER

Please allow 14 days for any other country

You should receive an email with your tracking numbers shortly after dispatch. After your order has dispatched your tracking numbers should update as your item makes its way through the postal service and to your doorstep. 

If you paid for a Royal Mail shipping service please enter your tracking number here

If you paid for our express DPD Next day or international services you can opt in for tracking notifications via text message, and use the DPD Website here to track your item. 

If an item has not been delivered after 30 days it is possible that it has been misplaced / gone missing. Please email us at [email protected] with your order number and full name. 

At Feather Pendants we strive to provide the highest quality product. To strengthen this we offer a lifetime guarantee on all our products. This includes a one time free of charge repair if your order seems to have a defect. Simply email us at [email protected] with a picture of the faulty item. After this one time repair included in the guarantee you will be charged a £50 repair fee to get your item repaired.

We will get back to you on how to return your item to us and how long it will take for it to be repaired.  

We hope that your jewellery fits, looks and feels as aspected however in the circumstance that you wish to return or exchange your item you may do so using our online returns form found here.

Please enclose this returns form with your return order including all original packaging, the item new and unused and send it back using a tracked service to our address below.

• FEATHER PENDANTS

• THE RECORD HALL

• UNIT LG01 16 16A

• EC1N 7RJ

• HATTON GARDEN

• BALDWINS GARDENS

• 
  

Unfortunately we cannot cover any return postage costs and we cannot accept returns after 14 days of the delivered date. 

After receiving your returned item we will issue you with your store credit within 2-3 working days. Please allow a few days for the money to go into your account. 

All of our products are designed in Hatton Garden, London's famous jewellery district. 

At Feather Pendants our aim is to use only the highest quality of metals, materials and plating. 

925 Sterling Silver - Our Sterling Silver Products are made using 92.5% pure silver, the industry standard for pieces that last a lifetime.

Quad Dipped in 18K White Gold / Gold - Our plated options have been quad dipped in 18K for a long lasting, unique shine.

Resin - Our iconic resin pieces are made using a high quality, durable resin designed to last a lifetime. 

If an item you like is sold out we are able to produce it as a custom piece. Please email us what item you would require, the size needed and colour way. We will let you know how we can produce it as a custom piece for you.

Please send all emails about custom pieces to [email protected]

We use the order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally we use this Order Information to:

- Communicate with you

- Screen our orders for potential risk or fraud

- Provide you with information or advertising relating to our products or services.

YOUR RIGHTS

If you are a European resident you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right please contact us through [email protected] 

For any press enquiries please contact [email protected] 

If you have any questions do not hesitate to email our customer service below.

Order information - [email protected]

Press inquiries - [email protected]

General inquiries - [email protected]