Please allow 1-2 working days to process your order. 

United Kingdom

DPD Next Day (1-2 Working Days) - £5

Orders over £100 - FREE

EU

Royal Mail International Tracked and Signed (5-7 Working Days) - £12.50

DPD Air Classic (3-5 Working Days) - £15

Orders over £100 - £5

Orders over £200 - FREE

USA

Royal Mail International Tracked and Signed (7-10 Working Days) - £15

DPD Air Classic (3-6 Working Days) - £20

Orders over £150 - £5

Orders over £200 - FREE

Japan

DPD Air CLassic (4-6 Working Days) - £20

Orders over £200 - FREE

Rest of the World

Royal Mail International Tracked (14 Working Days) - £20

DPD Air Classic (5-10 Working Days) - £35

Orders over £200 - FREE

The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. This agreement establishes zero tariffs or duties on trade between the UK and the EU. This means that all orders placed and shipped within Europe shall continue as normal and avoid any charges. 

All European orders will be shipped with DDP (Delivered Duties Paid), DPD may contact you for more information regarding your order however, you will not be charged.

You should receive an email with your tracking numbers shortly after dispatch. After your order has dispatched your tracking numbers should update as your item makes its way through the postal service and to your doorstep. 

If you paid for a Royal Mail shipping service please enter your tracking number here

If you paid for our express DPD Next day or international services you can opt in for tracking notifications via text message, and use the DPD Website here to track your item. 

During the global Covid-19 Crisis we are still shipping as normal and shall update customers if there are any changes to this. However, please do note that in some parts of the world there are delays in local courier times. Please refer to your tracking for more information. 

We hope that your jewellery fits, looks and feels as aspected however in the circumstance that you wish to return or exchange your item you may do so using our online returns form found here.

Any items purchased in a SALE is eligible to be returned for STORE CREDIT ONLY. 

Please enclose this returns form with your return order including all original packaging, the item new and unused and send it back using a tracked service to our address below.

• FEATHER PENDANTS

• THE RECORD HALL

• UNIT LG01 16 16A BALDWINS GARDENS

• EC1N 7RJ

• HATTON GARDEN

• UNITED KINGDOM

  
  

Unfortunately we cannot cover any return postage costs and we cannot accept returns after 14 days of the delivered date. 

After receiving your returned item we will issue you with your store credit or a refund within 2-3 working days. Please allow a few days for the money to go into your account. 

 When purchasing jewellery it is essential to make sure that it fits! It is always better to get your ring size measured at a jewellery shop however if that is not possible we have created a guide with some DIY methods to do it from the comfort of your home! 

RING SIZE

Feather Pendants use US sizing for all of our rings, if you know your UK or EU ring size please refer to the guide below to convert it to your US ring size. 

OPTION 1: 

1. Save the image above

2. Print out the image at 100% (turn printer scaling off)

3. Measure the arrow with a ruler and make sure that it is 3.5''

4. Cut the outline out where you see a scissors symbol and wrap it around your finger

5. Read your size using the image above for reference! 

OPTION 2: 

BRACELET SIZE

Our bracelet sizes are measured in inches and range between 6"-9" with other sizes available on request. These refer to the circumference in inches around your wrist. 

1. wrap a piece of string around your wrist and mark with a pen where the ends meet

2. Using a ruler, measure the distance between the point and start of the string in inches

3. If you are between sizes it is always better to size up

We use the order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally we use this Order Information to:

- Communicate with you

- Screen our orders for potential risk or fraud

- Provide you with information or advertising relating to our products or services.

YOUR RIGHTS

If you are a European resident you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right please contact us through [email protected] 

For any press enquiries please contact [email protected] 

If you have any questions do not hesitate to email our customer service below.

Order information - [email protected]

Press inquiries - [email protected]

General inquiries - [email protected]