FAQ

SHIPPING

How long will it take to receive my order and what are your rates?

At FP we work around the clock to hand package each item before sending it out via our secure shipping partners. We ship worldwide!

UNITED KINGDOM

Standard Tracked (3-5 working days) - FREE

Express Stracked (1 Working Day) - £10

REST OF THE WORLD

For the rest of the world we have teamed up with MULE to give you the most affordable, tracked shipping options worldwide. These are all calculated at checkout and vary from country to country.

Standard International Tacked (6-12 working days) - £5-10

Express Internatinoal Tracked (2-3 Working Days) - £20-25

FREE TRACKED SHIPPING (3-5 Working Days) on orders over £200

Will I have to pay Import duties at checkout?

We've teamed up with sustainable shipping partner MULE to allow our customers pay any customs fees at checkout to get rid of any unexpected costs.

You will have the choice to pay import fees at checkout or upon the delivery of the item.

How can I track my order?

Once your order has been dispatched you will be emailed a tracking number with a link to track your order. If you are having trouble tracking your order please email

orders@featherpendants.com

RETURNS / EXCHANGE

How Can I Return My Item?

We hope you receive your FP piece and it fits perfectly however that is not always the case!

Any sale items can be returned for store credit only!

If you wish to return your item please send it back to us using our online returns form found HERE.

Please enclouse this returns form with your return including all original packaging, the item (new and unused) and send it back to us using a tracked and secure service!

FEATHER PENDANTS

THE RECORD HALL

UNIT 316, 16-16A BALDWINS GARDENS

EC1N 7RJ

HATTON GARDEN

UNITED KINGDOM

We cannot accept returns after 14 days of the delivered date.

How can I exchange my item for a different size / colour?

We hope every piece fits perfectly however if you would like to exchange your item for another size we are happy to do so provided that the item is in stock!

Please email

Order@featherpendants.com

And let us know your order number, the new size / colour required and your delivery address.

How long will it take to process my return?

Upon receiving your return at our HQ in London it takes 3-5 working days to process your return.

If you have any further questions please email orders@featherpendants.com

What is your returns policy?

Feather Pendants is happy for you to return your order for a full refund within 14 days of receiving the item. After 14 days we can only refund the item for store credit.

Sizing

How can I find out my ring, chain or bracelet size?

When purchasing jewellery it's icredibly important to make sure you order the correct size!

The best option is to get you're fingers or bracelet size measured in a jewellery shop however if that is not possible, we have a few DIY methods to measure your size.

We've prepared a detailed guide for you below.

HERE

I cant find my size online, can I have a custom made size?

We make our rings in sizes 5-10 US, bracelets size 7''-8'' and chains from 16''-24''.

We hope we have the size for you available however if it is not we can custom make your piece for you in the desired size.

Please email

info@featherpendants.com

With the item you need, size required and we will get back to you with a quote.

How can I get an item resized?

At Feather Pendants we can resize your items in Hatton Gardens. Please email

orders@featherpendants.com

Let us know the desired size change, your order number / the item.

CUSTOMS

Do you make custom pieces?

Yes, we do also make lots of exciting custom pieces for our extended family of jewellery and fashion lovers!

For custom quotes please email

customs@featherpendants.com

To view our past projects, check our out customs page @FP.Customs

Let's make your ideas reality

I want to get a custom engraving, what do I do?

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

COLLABORATIONS / PRESS

How can I work with your brand?

If you would like to collaborate with Feather Pendants simple send an email to info@featherpendants.com. Please be sure to include your social media handles and any information about yourself.

How can I loan pieces for a press shoot?

For all press / styling enquiries please email

press@featherpendants.com