Feather Pendants is a brand that places craftsmanship and quality at its heart with pieces designed to last you a lifetime! That's why every product purchased since Jan 2020 is covered by a lifetime warranty: Our promise to you is that the product you shall receive will be free from any manufacturing faults. To enquire as to whether your item is covered by this lifetime warranty please email [email protected] with the subject line ''Lifetime Warranty'' and include your name, order number and pictures of the fault. In the event that the item warranty has sold out, we will offer a credit note which can be used to purchase an alternative item. We do reserve the right to decline any warranty claims which we suspect to be fraudulent or incorrect. A valid receipt/order number is required for all warranty claims.
Our Lifetime Warranty does not cover
Lost items, parts or stones
Physical wear due to normal use
Plating degradation from exposure to chemicals, sweat
Items purchased in our Sale periods
Items that have been customised
Items that have been resized
If you would like to have an item repaired, resized, repolished or restored due to any of the above please email [email protected] and we will get back to you with a quote.