Returns / Exchanges

We do not accept returns after 14 days from delivered status. 

  • If your item is the wrong size we will not exchange however you may return for a refund and repurchase the correct size. 
  • If you wish to refund an Item over £50 you may do so for store credit. 
  • We cannot refund any amount paid in customs fees so please mark as a gift /return. 
  • All returns must be shipped with full packaging.
  • We advise that all returns should be shipped via an insured, tracked postal service as we can not be held accountable for items lost in transit.
  • All refunds will be issued upon arrival of the returned product and may take 2-3 days to be paid into your account.
  • We will not refund shipping costs.
  • Items in our SALE are non refundable. 

Our returns address:

KUSH SHAH

Feather Pendants Ltd. 

OFFICES AND PREMISES AT LOWER GROUND FLOOR UNIT LG01 16 16A

BALDWINS GARDENS

LONDON, EC1N 7RJ

United Kingdom

Please make sure you put a note inside with your name, order number and email address. 

Any questions please email orders@featherpendants.com

FP Team