Returns / Exchanges
We do not accept returns after 14 days from delivered status.
- If your item is the wrong size we will not exchange however you may return for a refund and repurchase the correct size.
- If you wish to refund an Item over £50 you may do so for store credit.
- We cannot refund any amount paid in customs fees so please mark as a gift /return.
- All returns must be shipped with full packaging.
- We advise that all returns should be shipped via an insured, tracked postal service as we can not be held accountable for items lost in transit.
- All refunds will be issued upon arrival of the returned product and may take 2-3 days to be paid into your account.
- We will not refund shipping costs.
- Items in our SALE are non refundable.
Our returns address:
Feather Pendants Ltd.
OFFICES AND PREMISES AT LOWER GROUND FLOOR UNIT LG01 16 16A
LONDON, EC1N 7RJ
Please make sure you put a note inside with your name, order number and email address.
Any questions please email firstname.lastname@example.org